Docuware

The largest Mercedes-Benz dealer in the USA, Fletcher Jones Mercedes-Benz (FJMB), is using DocuWare to store car sales documentation and repair orders. Improved access to information allows FJMB to provide superior customer service and simplify internal document management practices, all while reducing costs by over $40,000 annually.

Located in Newport Beach, California, Fletcher Jones Mercedes-Benz is the largest Mercedes-Benz dealership in the country. With 580 employees, the dealership sells upwards of 700 cars a month and services 440 cars a day! The dealership is devoted to the lasting satisfaction of Mercedes-Benz owners and the long-term maintenance of their automobiles.

Douglas County has significantly improved the time its employees have available to spend assisting residents, by dramatically reducing document storage and retrieval time. Implementing DocuWare has positioned the County to process more records without adding personnel, giving the County the flexibility to meet budget constraints and growing needs simultaneously. The ability to search the records within the database will allow the Juvenile Justice department to perform early intervention programs, the Health department to provide better medical care, the Sheriff’s department to identify crime trends and the Assessors department to provide better access to public information.

Douglas County Oregon, population 100,000, is a rural county in the southwest corner of the state. The County’s IT department began looking for a document management system to better store 30 years of the Sheriff department’s case records. During their search, the County realized that a document management solution could be utilized as a research tool; therefore, the County expanded its focus and chose to implement DocuWare in the Sheriff’s department first and then expand the system to other departments.

CDC represents numerous U.S. companies that routinely import and export merchandise to and from Mexico. They coordinate and file the necessary documents with U.S. and Mexican customs agencies on behalf of their clients. In some cases, they will also temporarily handle and store the merchandise being shipped.

A family-owned firm, founded by Edward H. Corrigan in 1927, Corrigan Dispatch Company (CDC) handles all aspects of international trade from documentation and transportation arrangements, to handling cargo and storage for companies shipping products between the United States and Mexico. CDC has approximately 100 employees and four offices in Texas (Brownsville, Hidalgo/McAllen, Laredo and Del Rio). CDC imports and exports a broad assortment of cargo, from textiles, clothing, and construction equipment, to more fragile items that require special treatment like, electronic parts and equipment, chemicals, minerals and light machinery. CDC has companies such as Caterpillar, Warner-Lambert, and Pioneer among their customers.

National mattress manufacturer, Corsicana Bedding, Inc., implemented DocuWare to manage proof of delivery documents. The results: lightning fast, secure, storage and access of information for a significant improvement in cash flow, a knowledge base available to all employees for a dramatic improvement in customer service, and automation of key business processes.

Established in 1971, Corsicana Bedding, Inc., is a national mattress manufacturer with three large production plants and two distribution centers across the country. The company employs over 450 people and distributes its product to over 4,000 retail centers nation-wide.

This small town provider of electricity is using DocuWare to provide better customer service, reduce fraud, and operate more efficiently. The system is expanding throughout the city and will eventually become the records management system for all city government departments.

Founded on the banks of the St. Joseph River in 1691, Niles, Michigan is a small town located in the southwest corner of the state, just north of the Indiana state line and only 90 minutes from downtown Chicago. The City of Niles and the surrounding Niles Townships govern a combined population of 33,000 providing essential

Christian Health Care Center (CHCC), an elder-care and mental-health facility, has implemented DocuWare, streamlining its Admissions Department and improving information accuracy for the entire Center. Patient information can easily be transferred between programs. The Center has realized significant productivity and efficiency gains, and improved patient relations, thus allowing the Center to focus on providing services in a compassionate and loving environment.

CHCC was founded in 1911 by a group of deacons from the Reformed tradition. Today, CHCC - a non-profit organization open to anyone regardless of race, sex, or religion - provides high-quality, family-centered eldercare and mental-health services.

The Center offers both inpatient and outpatient programs. Elder-care programs include long-term care, a special-care inpatient behavior-management unit, adult day services, assisted living, and independent senior residences. Mental-health services include a psychiatric hospital, partial program, and outpatient counseling.

The Cardiovascular Center of Lompoc (CCL) provides patients with non-invasive diagnostic studies of the heart, venous and arterial systems. Patients are referred to the Center by local doctors.

As a growing practice treating more and more patients every year, CCL spent a lot of time and money filing and storing patient records. Each new patient meant more records to process, track and store. “It’s tedious work to file and organize these records and it never ends. There are always new patient records coming in,“ says Karen Munoz, the employee who handles billing for the center out of her home office.

Not only are patient records difficult to manage due to their large sizes, but because CCL is required to keep these records on file for seven years they were forced to keep the overflow in an offsite storage facility.

By utilizing DocuWare, Bozeman Deaconess Hospital has saved $20,000 a month! Patient care has improved significantly and wait times have been reduced because information is readily available to both patients and staff. DocuWare is being used to manage outpatient lab records across a multi-site environment, collect payments from insurance companies faster, as well as store radiology scripts, insurance cards and signed release forms.

Bozeman Deaconess Hospital’s primary objective is providing quality healthcare to individuals and their families. The hospital is an 86-bed, full service, not-for-profit hospital located in Bozeman, Montana, serving 85,000 people in a 90 mile radius and drawing additional patients from surrounding counties.

As the medical needs of the community grew, the hospital expanded its services to allow patients to have lab work done in any one of three locations. The pressing need for a better way to manage patient records and laboratory results across a multi-site system caused the hospital to investigate implementing an electronic document management system not only for the laboratory, but for other areas of the hospital as well.

Over 1,500 invoices and 12,000 orders a month are now scanned and automatically indexed in DocuWare at Blackwell’s Book Services, an international academic book distributor. This saved the company 2,000 plus man-hours a year and created an indispensable new database used to significantly improve customer service and reduce overhead costs, allowing Blackwell’s to remain a leader in book selling. Return on investment savings were reached within the first year of operation.

Well known in the world of academia, Blackwell’s Book Services specializes in the supply of books and value-added bibliographic products to more than 15,000 academic, research and special libraries in more than 120 countries around the world. Blackwell’s Book Services has a history rich in knowledge about academic book and library issues.

With the help of DocuWare, consulting engineering firm, American Engineering Testing Inc., automated its invoice approval processes, eliminating lost invoices and realizing cost savings from the ability to easily track documents through the approval process. With quick secure access to information, employee productivity has improved and document retention regulations have been met, limiting legal liability and positioning the company for future growth.

American Engineering Testing Inc., (AET) is an employee owned multi-disciplinary consulting engineering firm offering geotechnical, environmental, construction materials, and forensic testing services to public and private sector clients. Headquartered in St. Paul, Minnesota, the firm has eleven branch offices and employs a staff of 255 fulltime employees, increasing to approximately 350 with the addition of seasonal employees.